All prettyFIT products are handcrafted with the finest materials and high-calibre craftsmanship. Our highly experienced production team takes great effort in the quality finishes for our products and the best fit for our customers.
It is therefore important to us that you are completely satisfied with your purchase. If for any reason you are not satisfied with your selections, kindly contact our customer care officer at [email protected] and we will be glad to assist you accordingly.
1. Pre Conditions for Exchange
The product must be in its original packaging
- The product must be unworn, unused, unwashed and in their original condition
- Footwear should have no scuff marks on their outsoles
- Original receipts must be included
- The product needs to be purchased originally from Singapore
If the above conditions are not met, we are unable to process the exchange.
2. Validity for Exchange
All exchanges need to be raised within 10 days of the invoice date for Singapore orders, and 20 days for international orders.
Sales item(s) are non-exchangeable and non-refundable
3. Exchange at our Retail Stores
Please provide the original receipt or invoice together with the product(s) in its original condition and packaging for the exchange. Once your exchange is validated by our retail associates, you may exchange for any items of similar or higher value. Should the exchanged item(s) be of higher value, the difference in amount will be borne by the customer in cash. There will strictly be no refund for an exchange of a lower value item(s).
4. Exchange for Online and International Orders
Kindly contact our customer care team at [email protected] to assist you. We will reply to you within 2 working days.
Please note that all exchanges will be subjected to stock availability.
5. Other Terms & Conditions
All product(s) purchased from prettyFIT can be exchanged once.
prettyFIT reserves all rights and full discretion to disqualify any exchange if the item(s) for exchange are of the same item(s) as the original order.
Exchange is not entitled to item(s) damaged from wear and tear, wrong fit, improper use and inappropriate storage.